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All Abstracts > Statistical Abstract of the United States > 2003 Edition > Transportation > Consumer Complaints Against U.S. Airlines
Table 1067

Consumer Complaints Against U.S. Airlines

Calendar year data. Represents complaints filed by consumers to the U.S. Department of Transportation, Aviation Consumer Proection Division, regarding service problems with air carrier personnel. See source for data on individual airlines

 
19861987198819891990199119921993199419951996199719981999200020012002
Consumer Complaints Against U.S. Airlines                 
Advertising1223441418996965451946661573957424243
Animals(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8160
Baggage2,1497,4383,9381,7021,3298837526277616288828261,1052,3512,7531,9651,081
Credit4010135195101042431     
Customer Service17023,8882,1201,0027587146955998056679991,4181,7163,6574,0742,5311,481
Disability2(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8331520612457420
Discrimination3(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8(NA)8164174
Fares4468937455341312388573398267185180195276584708568436
Flight Problems53,39018,0198,8314,1113,0341,8771,6241,2111,5861,1331,6281,6992,2706,4498,6985,0481,808
Other4241,387925584342342228186225408269331427762684493259
Oversales68492,1221,353607399301265257301263353414387673759539363
Refunds1,6273,3131,6671,023701783721482393576521531601935803942736
Smoking311888546232743025302015135     
Ticketing/boarding76872,4581,4458216246596805775986668579048051,3291,4051,310897
Tours339037222923121612718161323282511 
Total10,80240,98521,49310,5537,7036,1065,6394,4385,1794,6295,7826,3947,98017,34520,56414,0767,698
Footnotes
1 Unhelpful employees, inadequate meals or cabin service, treatment of delayed passengers.
2 Prior to 1998, included in ticketing/boarding.
3 Allegations of discrimination by airlines due to factors other than disability, such as race, religion, national origin or sex.
4 Incorrect or incomplete information about fares, discount fare conditions, and availability, etc.
5 Cancellations, delays, etc. from schedule.
6 All bumping problems, whether or not airline complied with DOT regulations.
7 Errors in reservations and ticketing; problems in making reservations and obtaining tickets. Includes disability complaints prior to 1998.
8 Not available.
Source

U.S. Department of Transportation, Aviation Consumer Protection Division , Air Travel Consumer Report, monthly. See Internet site

<http://airconsumer.ost.dot.gov>

 
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